Privacy Policy
How we collect, use, and protect your personal information when you use our services.
Introduction
Welcome to the Privacy Policy of Geneva Cab Express ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, whether through our website, mobile application, or direct interactions with our team.
We are committed to protecting your personal data and ensuring transparency about how we handle your information. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
When you use our services, we may collect the following personal information:
- Contact details (name, email address, telephone number)
- Billing information (credit card details, billing address)
- Pick-up and drop-off locations
- Travel preferences and special requirements
- Account login information (for registered users)
Usage Information
We may also collect information about how you access and use our services, including:
- Details of your visits to our website or app (pages viewed, time spent)
- IP address and device information
- Browser type and operating system
- Referral source
- Location data (with your consent)
Your privacy is important to us. We only collect information that is necessary to provide you with our services and to improve your experience with Geneva Cab Express.
How We Use Your Information
We use the information we collect for various purposes, including:
| PURPOSE | DESCRIPTION |
|---|---|
| Service Provision | To provide and maintain our transportation services, process payments, and fulfill your booking requests |
| Customer Support | To respond to your inquiries, provide assistance, and resolve disputes |
| Service Improvement | To analyze usage patterns and improve our services, website, and app functionality |
| Marketing | To send you promotional offers, newsletters, and information about our services (with your consent) |
| Security | To detect, prevent, and address technical issues, fraud, and illegal activities |
| Legal Compliance | To comply with applicable laws, regulations, and legal processes |
We process your personal information based on one or more of the following legal grounds:
- To perform a contract with you (e.g., providing transportation services)
- With your consent (e.g., sending marketing communications)
- For our legitimate interests (e.g., improving our services)
- To comply with legal obligations
Information Sharing and Disclosure
We may share your information with the following categories of recipients:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties for marketing purposes. Any sharing of your information is done with the purpose of providing and improving our services.
Data Security
We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers with encryption protocols.
Our security measures include:
- Encryption of sensitive data
- Regular security assessments
- Restricted access to personal information
- Continuous monitoring for suspicious activities
However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website. Any transmission of personal information is at your own risk.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
- Right to Erasure: In certain circumstances, you may request that we delete your personal information.
- Right to Restrict Processing: You may request that we restrict the processing of your personal information under certain conditions.
- Right to Data Portability: You may request to receive your personal information in a structured, commonly used format.
- Right to Object: You may object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
We have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy when transferred internationally. These safeguards include implementing standard contractual clauses approved by relevant supervisory authorities.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@genevacabexpress.com
Phone: +41 79 235 9694
Address: 123 Main Street, Geneva, 1201, Switzerland
For data protection matters, you can contact our Data Protection Officer at dpo@genevacabexpress.com.